RELEVANCE OF MIS IN THE ACHIEVEMENT OF ORGANIZATION GOALS IN BUSINESS ORGANIZATION IN CALABAR, CROSS RIVER STATE

CHAPTER ONE

INTRODUCTION

Background of the Study

Management information system appears to be one of the important for management function through which organizational goals are achieved. Therefore, for any organization to achieve its set goals, they must see management information system as a relevant tool. The success or failure of any organization largely depends on the availability and proper use of MIS.

In the information age, management information system is an important topic which is divided into 3 key words which are; management, information, and system. Management covers the planning, controlling, and administration of the operations of an establishment on the other hand is the art and science of achieving the objectives of a business in the most efficient way. While information is the processed data that helps management in planning, controlling and operations. Data means all the facts arising out of the operations of the establishment.

An information system is a system that gathers data processes and disseminates information with the sole purpose of providing information to its users for good decision making in the achievement of organizational goals. Therefore management information system is information in the form of standardized reports and displays for the managers. MIS is a broad class of information systems designed to provide information needed for effective decision making. It can also be seen as a computerized information processing system designed to support the activities of an organization to achieve its goals.

Information is a vital resource for the success of any organization. As important as MIS is, it is necessary to analyze its relevance to the achievement of organization’s goals which could range from providing information for better management organizational activities, helping management in decision making, bringing good will to the organization and quality services to its customers or clients and timely decision making to the manager.

Organizational goals are those ends that an organization seeks to achieve by its existence and operation. Goals are predetermined and describe future results towards which present efforts are directed. Against this background, the researcher wants to find out the relevance of management information system and how it can aid in the achievement of organizational goals.

Statement of the Problem

Management in every organization is set to coordinate and control the activities of the establishment which management information system is seen as a tool that will help the management in order to achieve these set goals.

However, management information system provide better information for the better management of organizational activities which help the management in taking good decision on what to do, how to do and when to do it in order to achieve the organizational goals as at when due thereby bringing good will to the organization which increases the organization patronage through quality service to its customers or clients. The availability and use MIS can be seen as a tool that help management in quality and timely decision making which help the organization with information for the further progress to achieve competitive advantage in the work place and thereby enhancing the organization’s proficiency among its contemporaries which could help in the achievement of organizational goals.

Furthermore, the achievement of organizational goals largely depends on the better management of the organization and may be aided with the use of management information system.

Purpose of the Study

The main purpose of this study is to identify the relevance of management information system in the achievement of organizational goal specifically this study is out to:

Find out how management information system provides good information for managerial activities.
Ascertain how management information system helps management in decision making.
Identify how management information system in an organization brings good will to the organization.
Identify how management information system enables organizations offers quality product or service to its clients or customers.
Find out how management information system helps organization in achieving competitive advantage in the market place.

Research Questions

The following questions will guide the study:

In what ways do management information system provides good information for managerial activities?
In what ways does management information system helps management in decision making?
How the use of management information system in an organization does bring good will to the organization?
How does management information system enables organizations offers quality product or service to its clients or customers?
In what ways does management information system help organization achieve competitive advantage in the market place?

Significance of the Study

The findings of this study will be beneficial to managers of organization and their employees, students and lecturers will benefit, the government and society will benefit from this study, customers will also benefit from this study, finally the researcher will also benefit.

The management of organization will benefit from this study in various ways; organization that does not know the relevance of management information system to the achievement of their organizational goals will now know the relevance of MIS to an organization. This knowledge will help the management to introduce MIS to their workers for effective decision making in order to achieve their organizational goals.

The students also will be benefit from this study by knowing the relevance of management information system to their discipline so as to put more effort to acquire knowledge as it relates to MIS and the inherent skills.

Lecturers in tertiary institutions would benefit by using these findings to improve their teaching curriculum and learning of concept in the classroom and impact more knowledge to the students.

The government will benefit because it will help to improve the economy of the country in other to get those MIS facilities needed in the achievement of organizational goals.

Customers and the public in general, particularly those who have been victim of low product satisfactions and poor services delivery will now learn to get satisfactory service and product from an organization that produces and render satisfactory service.

Finally, the researcher will also benefit by increasing his knowledge on the relevance on management information system and why it is useful in the society, organization and employers of labour.

Scope of the Study

The study covered the

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